Remote support

Only download this program when an IBERSYA technician asks you to. It lets us see your screen and help you, always with your permission and only while it is open.

Windows Mac Linux Android

Windows

  1. Click “Download for Windows”. The program comes already set up with our server.
  2. Open the downloaded file. There is nothing to install. If Windows asks for confirmation, accept it.
  3. Your ID and a one-time password appear on screen. Read them out to the technician over the phone.
  4. When we are done, close the program. The password stops working.
Download for Windows · 25 MB

Do not rename the file: its name carries our server settings. If your browser adds “(1)”, that is fine.

Version
RustDesk 1.5.1 (x64)
SHA-256 checksum
319206042390ebfcba934cf0baa2f612f34de463c78c843b7cb8c22097c4bf7b

Mac

  1. Download the version for your Mac’s chip. If you are not sure which one, check Apple menu → About This Mac.
  2. Open the downloaded file and drag RustDesk to the Applications folder. Then open it.
  3. In RustDesk, go to Settings → Network → ID/Relay server and click “Import”. Paste the configuration below.
  4. Grant the permissions macOS asks for (see below).
  5. Read out to the technician the ID and one-time password shown on screen.
Apple Silicon (M1–M4) · 29 MB Intel · 36 MB

Not sure? Apple menu → About This Mac.

Configuration to import

0nI9cXZCNGarBlci5WR2d0d05Eb1hER5U0aHV0UoFUOn9mMQxEapxWRUNGOQZkI6ISeltmIsIiI6ISawFmIsICZ19Gbj5SY5NnclJWaus2clRGdzVnciojI5FGblJnIsICZ19Gbj5SY5NnclJWaus2clRGdzVnciojI0N3boJye

macOS permissions

macOS will ask for two permissions: Screen Recording and Accessibility. Turn them on for RustDesk in System Settings → Privacy & Security. Without them the technician cannot see the screen or move the mouse.

Version
RustDesk 1.5.1
SHA-256 checksum · Apple Silicon (M1–M4)
1b94182cba2375ea29a196f2c8183f7feaa00588474ecd76c92c2303ffd70d7b
SHA-256 checksum · Intel
457e45a26d3f0919221e6db3dfb8c6a12ca65190307b53a907c3c51b762eb008

Linux

  1. Download the package for your distribution: .deb for Ubuntu, Debian or Mint; .rpm for Fedora or Red Hat; AppImage for any other.
  2. Install it with your package manager (double-clicking usually works). The AppImage needs no install: make it executable (right-click → Properties) and open it.
  3. In RustDesk, go to Settings → Network → ID/Relay server and click “Import”. Paste the configuration below.
  4. If your desktop uses Wayland, RustDesk will ask permission to share the screen at the start of each connection. Accept it.
  5. Read out to the technician the ID and one-time password shown on screen.
Ubuntu, Debian, Mint (.deb) · 24 MB Fedora, Red Hat (.rpm) · 33 MB Others (AppImage) · 84 MB

Configuration to import

0nI9cXZCNGarBlci5WR2d0d05Eb1hER5U0aHV0UoFUOn9mMQxEapxWRUNGOQZkI6ISeltmIsIiI6ISawFmIsICZ19Gbj5SY5NnclJWaus2clRGdzVnciojI5FGblJnIsICZ19Gbj5SY5NnclJWaus2clRGdzVnciojI0N3boJye
Version
RustDesk 1.5.1 (x86_64)
SHA-256 checksum · rustdesk-1.5.1-x86_64.deb
b5d682ad90cb7571ecbdbf26eef58d3c4514e726a74ef6d08ce3f0b114ef0bd9
SHA-256 checksum · rustdesk-1.5.1-0.x86_64.rpm
089b95378e8e9a064d71577293d3eb04784f087e8213204da4d5464bcb9e0807
SHA-256 checksum · rustdesk-1.5.1-x86_64.AppImage
bb8b7ccb3f50a201dccdc89b46385cff90f33e60b4730faeda9fa5504ac4dce6

Android

  1. Download the APK. It works on almost every phone and tablet; if it will not install, use the universal version.
  2. Open it. Android will warn that it does not come from Google Play: allow installing apps from this source.
  3. In RustDesk, go to Settings → ID/Relay server. Paste the ID server and key below and leave the other fields blank.
  4. On the “Share screen” tab, tap “Start service” and accept the screen capture permission.
  5. Read out the ID and one-time password to the technician.
Download for Android (APK) · 28 MB

Won’t install? Try the universal version (75 MB)

ID server

rustdesk.ibersya.cloud

Key

FP8cTElihLP2og9AhSEGkE9DHulNtwGvEnbrPkhcBew=

So the technician can tap the screen

Seeing the screen is not enough to operate the phone. If the technician needs to tap for you, RustDesk will take you to Settings → Accessibility: turn RustDesk on there. You can turn it off when we are done.

Version
RustDesk 1.5.1 (arm64)
SHA-256 checksum · rustdesk-1.5.1-aarch64-signed.apk
cfc44193ef96dd601d25c9a29f1aa5385effdbaae33d2abbb1d88495797f6b84
SHA-256 checksum · rustdesk-1.5.1-universal-signed.apk
640644b46723afb01c344c069954cfed850c748c1cef3e93f9700106aab6d5f1

iPhone and iPad

RustDesk cannot receive remote support on iPhone or iPad. If you need help with one, your technician will guide you another way.

Security

Never share the ID or password with anyone other than an IBERSYA technician who has contacted you.

RustDesk is free software (AGPL-3.0) by its authors; IBERSYA distributes it unmodified with its server settings. RustDesk source code →

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