IT Support for Businesses

Remote support via Rustdesk or on-site to fix any IT issue. Monday-Friday 09:00-18:00 with Freshdesk ticketing system.

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Professional technical support for your company

We resolve incidents quickly, document each intervention and give you full visibility of the status of your systems.

Remote and in-person support

We connect your team in minutes with Rustdesk or we come to your facilities.

Ticketing system

Freshdesk to manage incidents with tracking, priorities and SLA.

Job log

Documented monitoring of all work carried out proactively.

More than putting out fires

We do not limit ourselves to resolving incidents when they arise. Our approach is proactive: we monitor your systems with Zabbix to anticipate problems before they affect your business. We review the condition of the equipment, apply preventive maintenance and inform you of any anomaly before it becomes a stoppage.

Documentation and access to platforms

As a support customer, you have direct access to all the tools we use to manage your infrastructure. Total transparency about the state of your systems.

  • Freshdesk — Ticketing portal to open, track and prioritize issues
  • Snipe-IT — Updated inventory of all your hardware and software assets
  • Zabbix — Real-time monitoring of servers, networks and stations
  • SharePoint — Shared folder with your company's technical documentation

IT support plans

Choose the modality that best suits your company.

Flat rate

50 €

from / month + VAT

  • 1-5 computers: €100/month
  • 5-10 computers: €150/month
  • 10-15 computers: €200/month
  • Monitorización 24/7 incluida
  • Support M-F 09:00-18:00
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Bag of hours

50 €

per hour + VAT

  • Mínimo 5 horas: 250€
  • 5-25 hours: €50/h
  • 25-50 hours: €45/h
  • +50 hours: €40/h
  • No permanence
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Available add-ons: cloud backup €8/TB, antivirus €3/PC, mobile devices €20/5 mobiles/month.

Do you need professional IT support?

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IT Support FAQs

What is the response time to an incident?
Our average first response time is less than 30 minutes during business hours (M-F 09:00-18:00). Incidents are automatically prioritized in Freshdesk based on impact and urgency, and criticisms are addressed immediately. If your plan includes monitoring, many problems are detected and resolved before you notice them.
What does the IT support service include?
The service covers the resolution of hardware and software incidents, equipment configuration, user and permission management, installation of updates, support for business applications and technical advice. Proactive monitoring with Zabbix and scheduled preventive maintenance are also included in the flat rate plans.
How does remote support work versus in-person?
Remote support is done using Rustdesk, a secure, open source remote desktop tool. We connect to your team in minutes to resolve most incidents without having to travel. When the incident requires physical intervention (hardware, wiring, installations), we come to your offices in person at no additional cost in the flat rate plans.
Is there permanence or minimum commitment?
In the hours pool modality there is no type of permanence or commitment beyond the contracted hours. In flat rate plans, the contract is monthly renewable with a 30-day notice to cancel. We do not apply penalties for withdrawal or mandatory permanence clauses.

Request IT support for your company

Tell us how much equipment you have and we will prepare a customized budget for you.

Phone 665 87 93 46
Hours Monday to Friday: 8:00 - 20:00
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