IT Support for Businesses

Remote support via Rustdesk or on-site to fix any IT issue. Monday-Friday 09:00-18:00 with Freshdesk ticketing system.

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Professional technical support for your business

We resolve incidents quickly, document every intervention and give you full visibility of the state of your systems.

Remote and on-site support

We connect to your computer in minutes with Rustdesk or visit your premises.

Ticketing system

Freshdesk for managing incidents with tracking, priorities and SLA.

Work log

Documented tracking of all proactively performed work.

More than just putting out fires

We don't just fix issues when they arise. Our approach is proactive: we monitor your systems with Zabbix to anticipate problems before they affect your business. We check the status of your equipment, apply preventive maintenance and inform you of any anomalies before they become downtime.

Documentation and platform access

As a support client, you have direct access to all the tools we use to manage your infrastructure. Full transparency about the state of your systems.

Freshdesk -- Ticketing portal to open, track and prioritize incidents
Snipe-IT -- Up-to-date inventory of all your hardware and software assets
Zabbix -- Real-time monitoring of servers, networks and workstations
SharePoint -- Shared folder with technical documentation for your company

IT support plans

Choose the option that best suits your business.

Flat rate

50 €

from / month + VAT

1-5 computers: €100/month
5-10 computers: €150/month
10-15 computers: €200/month
24/7 monitoring included
Support Mon-Fri 09:00-18:00

Solicitar presupuesto

Hour pack

50 €

per hour + VAT

Minimum 5 hours: €250
5-25 hours: €50/h
25-50 hours: €45/h
+50 hours: €40/h
No commitment

Solicitar presupuesto

Available add-ons: cloud backup €8/TB, antivirus €3/PC, mobile devices €20/5 devices/month.

Need professional IT support?

Frequently asked questions about IT support

What is the response time for an incident?

Our average first response time is under 30 minutes during business hours (Mon-Fri 09:00-18:00). Incidents are automatically prioritized in Freshdesk based on impact and urgency, and critical ones are handled immediately. If your plan includes monitoring, many issues are detected and resolved before you even notice them.

What does the IT support service include?

The service covers hardware and software incident resolution, equipment setup, user and permission management, update installation, business application support and technical advice. Flat rate plans also include proactive Zabbix monitoring and scheduled preventive maintenance.

How does remote support compare to on-site support?

Remote support is provided via Rustdesk, a secure open-source remote desktop tool. We connect to your computer in minutes to resolve most incidents without travel. When the issue requires physical intervention (hardware, cabling, installations), we visit your offices at no additional cost on flat rate plans.

Is there a lock-in period or minimum commitment?

The hour pack option has no lock-in or commitment beyond the hours purchased. Flat rate plans have a monthly renewable contract with 30 days' notice to cancel. We don't apply cancellation penalties or mandatory lock-in clauses.

Request IT support for your business

Tell us how many computers you have and we'll prepare a tailored quote.

Phone 665 87 93 46

Email info@ibersya.com

Address C. del Oro 42, planta 2, puerta 9
47012 Valladolid

Hours Monday to Friday: 8:00 - 20:00